Shipping policy

SHIPPING 

Shipping costs are calculated during the purchase process and depend on the destination.

Orders are shipped depending on the shipping method you have selected.

It takes us one working day (occasionally a little longer) to prepare your order in our warehouse. We are a family run small business and we prepare the whole shipping process by hand (and with a lot of love).

The delivery time depends on the destination country and its postal system.

Shipping costs for exchanges and returns are to be borne by the customer, unless the product is faulty or wrong.

In the case of faulty or wrong products, please send us an email and we will try to resolve it as quickly as possible.

Returns must be made within 15 days (provided the product is in perfect condition, unwashed and with the label and packaging intact).


RETURNS - REFUNDS


To return an item please send it to our address stating your order number. 

Once we have received and checked it, we will refund the money back to the card you used for the purchase.

The cost of postage will not be refunded.

Returns must be made within 15 days (provided the product is in perfect condition, unwashed and with the label and packaging intact).


Gotiteta (Lou Cabrolie)

Carrer Sant Gabriel, 8, bajo 2ª,

08012 Barcelona

CHANGES

To change an item (size and/or colour and/or model) please check that we have it available in the online shop and send us an email with your order number and the changes you want to make.

We will send your order using the same shipping method you selected in your order.The only extra charge that will be applied is the shipping costs.

For orders outside the European Union, the Canary Islands, Ceuta, Melilla and Andorra and others, all associated fees and taxes shall be borne by the purchaser in accordance with the legal provisions in force. 

For this consignment, the declared value for customs purposes shall be taken as the invoice amount in euro. 

The amount of customs duties varies from country to country and must be paid in cash on receipt of the shipment.


PRICES

All our prices are in Euro and include VAT for sales within the European Community. 

 

(por que el envío se paga en Gotiteta :
free shipping does not exist. It can be paid for by the company and thus offered to customers, but it is paid for by one party. Big companies can live like this, but in case of small businesses it becomes difficult to survive with these practices - or we have to include these costs in the price of the products, so that the shipping seems free.... In Gotiteta we prefer to be transparent with the prices, and to distinguish between the price of the product and the shipping.
Finally, for the same reasons returns are paid for, plus "free" returns - which they are not - also have a horrible footprint on the environment, the environmental cost is highly significant for our ecological system.

If we can improve something, we will do it, but always with a conscience;
please do not hesitate to write to us to suggest ideas, reflections or whatever you want to tell us